Summary
You can delete your account and all your data at any time, regardless of your subscription. There are two ways: from your account, in the app, or by emailing support.
From your account (the fastest way)
- Sign in at app.humanos.com.ai with your account email.
- Open My account (from the menu or your avatar) and stay on the Overview tab, or go straight to app.humanos.com.ai/conta.
- Scroll to the bottom of the page, to the "Danger zone" card.
- Tap "Delete my account".
- Type your account email to confirm.
- Tap "Delete my account forever".
You are signed out immediately and the data kept on your device (preferences and local copies) is erased too. Go to My account
What is deleted
- The account and all its profiles: birth data, maps, results, questionnaires and photos.
- Generated books, deep dives, images and files.
- Journal, dreams, voice recordings, conversations with Lúmen, saved items, personal posts, dashboards and preferences.
- Health and ring data, matches, badges and your Island.
- Your presence in the Community and private messages.
- Links to login providers (Google, Facebook and others), passkeys and sessions.
- Dependent children's accounts that have no email of their own (no one else could sign in to them). To keep one, link an email to it first.
What remains, and why
- Sales and payment records: kept for 5 years as required by law, no longer linked to your name and email.
- Proof that we handled your deletion request: 5 years, without your email.
- Email unsubscribe list: kept so you do not receive again what you declined.
- Backups: they expire on their own within 30 days, and deleted data is not restored from them.
Timeframe and receipt
Deletion starts as soon as you confirm and is completed within 24 hours. When it is done, we send a receipt to the account email. Deletion is permanent: it cannot be undone.
By email to support
If you cannot sign in, write to suporte@pdfastral.com from your account email with the subject "Delete my account". If you write from another address, we will ask you to confirm the account is yours before deleting it. We perform the same deletion described above and reply when it is complete. suporte@pdfastral.com
If you signed in with Facebook, Google or another provider
Removing Humanos from your Facebook, Google or other login provider settings only removes the permission to sign in through it. It does not delete your Humanos account or your data here.
To delete your data, follow one of the paths above: from your account or by emailing support. After removing the provider, you can still sign in with the code sent to your email.
Deleting only part of it
- Only the profile: in My account › Danger zone › "Delete my profile". It deletes that profile's map, photos, answers and books; the account remains.
- Photos: in My account, on the photos card, one by one.
- Health data: in Health, under "Delete all body data and withdraw consent".
- Newsletters: through the unsubscribe link at the end of each email.